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Reinventing Customer Experience
Staying connected with consumers in today’s rapidly evolving digital world is crucial. So, how do companies deliver personalized experiences while meeting customers where they want to be engaged? On “Reinventing Customer Experience”—the first in a series of podcasts from ZS called “Impact Stories”—ZS’s Arun Shastri and Gopi Vikranth chat with digital, analytics, technology and customer experience leaders from various industries and organizations to understand how they are engaging their customers. Each episode covers a variety of topics, from how companies are transforming their customer experience programs and how they’ve adapted during the COVID-19 pandemic to how they see digital engagement evolving in the future through the use of tools such as AI.
Reinventing Customer Experience
The power of proximity: Robert Wolcott on the future of customer experience
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ZS
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Season 3
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Episode 2
Arun Shastri and Gopi Vikranth get a glimpse of the future as presented by Professor Robert Wolcott, author of “Proximity: How Coming Breakthroughs in Just-in-Time Transform Business, Society, and Daily Life.” For Wolcott, the ability to deliver on customer expectations and enhance production drives the need for proximity and will shape the future. Hear how he expects technology will change business, society and the experience of being human.
Highlights include:
- Industries already leveraging technology and data to create personalized experiences and improve efficiency
- How proximity will create new opportunities in various industries
- Why customer data will be critical and how businesses can gain an advantage using AI