Reinventing Customer Experience
Staying connected with consumers in today’s rapidly evolving digital world is crucial. So, how do companies deliver personalized experiences while meeting customers where they want to be engaged? On “Reinventing Customer Experience”—the first in a series of podcasts from ZS called “Impact Stories”—ZS’s Arun Shastri and Gopi Vikranth chat with digital, analytics, technology and customer experience leaders from various industries and organizations to understand how they are engaging their customers. Each episode covers a variety of topics, from how companies are transforming their customer experience programs and how they’ve adapted during the COVID-19 pandemic to how they see digital engagement evolving in the future through the use of tools such as AI.
Podcasting since 2021 • 18 episodes
Reinventing Customer Experience
Latest Episodes
How Schneider delivers with tech, AI and personalization with Shaleen Devgun
Schneider is best known as a leading provider of truckload, intermodal and logistics services. Arun Shastri and Gopi Vikranth meet with Shaleen Devgun, the company’s executive vice president and chief innovation and technology officer. They dis...
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Season 3
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Episode 4
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26:23
How Lumen Technologies transforms telecom customer experiences with Ryan Asdourian
Lumen Technologies is a global telecommunications company that provides communications, network services, security, cloud solutions and managed services through its extensive fiber optic and copper networks. Arun Shastri and Gopi Vikranth explo...
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Season 3
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Episode 3
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30:51
The power of proximity: Robert Wolcott on the future of customer experience
Arun Shastri and Gopi Vikranth get a glimpse of the future as presented by Professor Robert Wolcott, author of “Proximity: How Coming Breakthroughs in Just-in-Time Transform Business, Society, and Daily Life.” For Wolcott, the ability to delive...
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Season 3
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Episode 2
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41:08
How Wayfair uses AI to continuously improve customer experience with Fiona Tan
Furniture retailer Wayfair is known for creating market-leading experiences. Arun Shastri and Gopi Vikranth talk with Chief Technology Officer Fiona Tan about how Wayfair is integrating AI to personalize the shopping experience from online to i...
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Season 3
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Episode 1
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38:52
S2 Ep. 4 - Reinventing Customer Experience: Joe Wheeler, author of The Digital-First Customer Experience
On this episode of the “Reinventing Customer Experience” podcast, Arun Shastri and Gopi Vikranth discuss digital-first customer experience with Joe Wheeler, CEO of Bluemvmt. A published author on modern business strategies, Joe dives into how a...
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Season 2
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Episode 4
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41:44